Posted by rrlund on January 04, 2011 at 12:39:36 from (204.232.93.11):
If you bleed green and want to be burried in Moline,you might want to stop reading right now,because today was about the absolute LAST STRAW with a Deere Mart,or WAL-Deere or whatever their business model is for Deere's Super Stores. I had a cracked sleeve in a cyliner on my 1020,genuine Deere part,but that's not the issue. It's a 75 mile round trip to the dealer,I took the sleeve with me. A porky little sh!t with an ear ring in his lip waited on me. I TOLD him,make sure you order the right one,there's a split in the serial numbers. Here's my engine serial number,here's the 2 different numbers on those sleeves. Told him I'd pay the extra $20 to have it drop shipped so I didn't have to go back. It came today and I KNEW,ABSOLUTELY,while I was cutting the tape on the box that it wasn't gonna be right. I was right. Called them,of course there's no more chance of getting the same guy on tha phone than there is at Wal-Mart. This guy just wanted to argue with me and tell me they were all the same. I had to raise my voice a little,but he FINALLY found the split in the serial. He said he'd have it in the morning. Told him it was real d@mned nice I paid the extra shipping and STILL had to drive all that way to exchange it. He really didn't seem to give a rats @ss. That company WILL go the way of GM if they don't make some changes and stop all the consolidation of dealers. I was ALL Deere back when we had a decent local dealer,but that LAST time I had any decent service from that company was just before that dealer closed 20 years ago. This 1020 is ABSOULTELY the last Deere I'll ever own. I'm actively looking for a New Holland or a Massey to replace it. I'm through with this crap.
I'd say sorry for the rant,but if I was sorry,I wouldn't have posted it.
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