Re: If you bleed green

Posted by LarryT on January 04, 2011 at 16:43:07 from (68.35.57.27):

In Reply to: If you bleed green posted by rrlund on January 04, 2011 at 12:39:36:

I call them up, They are 56 miles away. now we have JD dealers closer if you want to buy a lawn mower or toy of some kind. But if you want real parts for real tractors you have to drive 65 miles. Ok I call them up with the model number, Serial number, Series number, Part number, and ask to check availability. Now for 10 minutes of mixed elevator music mixed with propaganda of how important my time is to them and how much they appreciate me doing business with them and how they will take my call in the order it was received. The someone pick up and asks "Who are you holding for?" I say the parts man that has all the information. Now in the background you hear " Who is helping the gentleman on line whatever?" I take an additional blood pressure pill because I know whats going to happen next.
You hear in the back ground from clear at the other end of the store,"He went to lunch?".
" Sir? How can I help you? The other service tech is tied up with another customer right now."
I give him the information again and he "says please hold." More elevator music. On the other
end "Who are you holding for?" Parts I say "Thank you sir" and in the background you here " Parts, Line whatever" Then the same guy picks up the phone and says "Sir were you the one that was asking about the 3020 whatzits?" No I was calling on the 2020 thingamajig. " Sir can you hold while I look that up" Yes and can you discount the cost of this phone call? " I wish I could. We get a lot of those requests hehehe" click more elevator music. " Sir we show that there are 3 different part numbers for that." Do you have them in stock? "well we would have to have you bring the old part in and match it." Ok, so they don't show a breakout by S/N? "They do but I cant tell you which one you need. We'll have to try to match it. (note: the key word is try) So drive down walk in and the first hing I get is a sales man asking what he can do for me. I am a nice person so I say nothing today and continue to the back. The sales man is kind of shadowing me. Thinks because I am old and use a cane I am also stupid and dead. I place the part up on the counter and look around as everyone standing there looking at me has a telephone in his one hand and a cell they are texting on in the other. Two are sharing pictures of I don't know what. I ring the bell. One of them comes over and says, "Someone will be right with you." Not one other SOB in the place and I am standing there waiting on someone to quit playing grab a** and help me. Finally I ask for John Jones or who ever I spoke to on the phone and he says " How can I help you? and I give him all the information and he gets his computer going and then asks me what its off of. Like I haven't already told him. It's off a 2020. Salesman behind me and to the left" 2020? Isn't it about time to upgrade that? We have babble babble babble on sale and I guarantee I can qualify you for it. When your done here come and we can see if you can't drive a new one off the lot." Back to parts guy. "Ok sir we don't have that part and never have carried it as far as our records go so I will have to order it for you. It will take 7 to 14 business days and there will be a shipping charge of $exorbitant. Would you like to think about it for a bit? Now totally insulted I say Order the damn thing and drop ship it to me here's my address. "We can do that but there will be an extra $exorbitant in addition to the original shipping charge. Here's my credit card; Take my money and leave me my sanity it's all I have left. As I walk out the door trying to do it in a manner not to attract the Vulture's attention I fail and he's calling after me. He says" you look unhappy. Can I help you with anything?" Stupid me me thinking that he just might be able to I tell him I am pi**ed about the whole thing and Mr. Vulture says" Well you buy this whatever whatever, and I will see that they will drop the shipping charges." Nothing funnier than watching an old man with a cane trying to sprint across a gravel parking lot like a pack of hyenas are after him. I actually wanted to swat these people with a big stick.

I stopped at my Ford/ New Holland dealer to pick up a top link that had gotten bent on my Ford and was talking to the parts man and he said that unfortunately he hears these horror stories all the time and even from about both New Holland and IH. But more from JD than anyone else. If this was just a one time thing I wouldn't think anything of it but this has been going on for the last four or five years. Here in New Mexico finding dealers is hard. There is only one John Deere within 300 miles of me and the only Massey/ Agco is 150 miles away. My Ford/ New Holland just lost their New Holland sponsorship because of low sales. So they have gone independent. Didn't hurt their business at all. Why? Because they know how to take care of their customers. They will bust their butts to find any part from any manufacturer. They have picked up and keep older parts manuals from outfits that have gone down the road. I now check with them first before I go to the regular dealer. Dan actually got some Massey parts for me cheaper than I could get them from the dealer. The dealer gave him a break on the price and he passed it on to me. hehehe. And no shipping. Oh well, I have vented and wish all of us a Happy and Prosperous New Year

P.S. When I got the part it was the wrong one and I got it 23 working days after it was ordered.

Replies:

• Re: If you bleed green rrlund 18:04:32 01/04/11 (0)

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