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Tractor Talk Discussion Board

Back stabbing sales practices from mechanics


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Posted by john in la on August 16, 2009 at 15:38:29 from (72.150.16.249):

Pep Boys is having a sale on tires right now; and since the wife's car needs some tires I figured I would take it down this morning and get a new set put on.

After removing the tires from the car the salesman tells me the mechanic recommends new shocks and a front end alignment also. Since the car only has 45,000 miles on it I want to see the tires and ask the mechanic why he thinks I need these extra services.

Mechanic says........
Right rear tire is cupping all the way across the tire so that means shocks need replacing.

The shock looks good with no leaking or other signs it is bad; Only one tire is cupping like this; and car only has 45,000 miles so I ask him if he is sure the shock is bad or could the problem be this one tire was run out of balance.

Mechanic now back tracks and says cupping COULD be caused by worn shock but he was not sure what the real problem was.

So lets look at the front tires now.
Outer edge of both front tires has a VERY slight cupping or odd wear. This means the front end is out of align.
I look at both tires and point out that all 4 groves are wore to the wear markers but none of the groves are wore down bald to where no grove is visible. This tells me that both front tires have worn to within 1/16 to 1/8 of a inch across the whole tire over 45,000 miles. Could this edge wear be caused by hard cornering. Knowing that the tires have never been rotated I feel this is pretty good wear so I ask him if he thinks he is a good enough mechanic to adjust the front end better than it is right now.

Please just put the tires on so I can get out of here.

I really hate when a shop tries to sell me some service I do not really need; but I love seeing their face once they find out I know more than their young punk want to be mechanic knows.

I wish I could take my car in for service JUST ONCE and have the problem fixed right the first time and not have to weed threw all the sales pitch for stuff I do not need.


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