Our local NAPA store also has a good sized service department. I've worked with most of the techs at one time or other over the years, and have taken them a lot of legitimate business.
It shocked the heck out of me several months ago when my wife took her Chrysler T&C in for an oil change and the owner tried to pull what amounted to a flat out scam on her. He told her the tires were worn past the wear markers, the outer tie rod ends were loose and needed replacing, and said if they replaced the tie rod ends they'd have to do a four wheel alignment. He estimated $1200. My wife left the place wondering if the van was safe to drive home.
I checked it myself and the worst place I could find on the tires was still 40%, the tie rod ends were as tight as new, and even if you did replace the tie rod ends you normally just check the toe-in, a full four wheel alignment is not called for.
My wife still has oil changes done there, but I told the guys in the shop that unless I ran into a situation where they had the only game in town, I would no longer do business there, and I told them why. I know these guys, and if they start losing money because their boss is pulling scams, they'll straighten HIM out in a hurry.
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Today's Featured Article - The Day Mom Drove the 8N - by Brian Browning. My Dad was wanting to put in a garden but couldn't operate the 8N and handle the old horse drawn plow he had found and rigged up to use with the tractor. Well, he decided to go get Mom out of the house and have her drive the tractor while he walked behind the plow. You got to understand that while my Mom is a hard worker who will always help whenever she can... she had never operated farm machinery before that day. Dad got her out there, explained how the clutch was the same as in our o
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