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FLAT RATE - is it fair ?
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Posted by Rookie on October 24, 2003 at 15:27:46 from (209.47.89.115):
Just a question or two about a flat rate in a repair shop. Let's say that a shop gives you a 4-hour estimate for some work you have to have done. They get that 4-hour time from some huge master repair manual that lists all the jobs for different tasks. Am I correct in assuming that they will charge you for 4 hours labor even if the work only takes the mechanic say 2 1/2 hours? Then, if by some chance something "comes up" during the repair (that took more time than the expected amount), you would pay the extra, let's say an extra hour for a 5 hour billing (instead of the 4 hour estimate). If this is so, it doesn't seem fair in my view. I don't mind the extra touch so much (if a problem arises) but paying for more time than they spent on it seems to be a bit of a rip off. I mean, how can a mechanic charge out 10 hours work when he only works 8 hours? Another screwing a guy can get is when two repairs are done at the same time in the same area. In some repairs of this type I suspect we are paying for two disassemblies and two reassemblies, even though only one was done for the two repairs. Can any of you guys out there shed some light on this for me?
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