Re: FLAT RATE - is it fair ?

Posted by Sid on October 24, 2003 at 17:56:52 from (12.160.110.143):

In Reply to: FLAT RATE - is it fair ? posted by Rookie on October 24, 2003 at 15:27:46:

I think the flat rate needs some adjustment and not every case is a textbook case. I had steam come boiling out from under the hood and could not find anything. I took it to my second choice my first was on vacation. They pressure tested the system and found a pin hole leak in upper radiator hose. I told them to replace the lower while they were that close to it. I was charged three hours by the computor they just punched in what they had done and computor spits out a bill. From the time I had pulled of the road and waited for them to get to it, till they handed me the bill, was a grand total of One hour twenty minutes. I was charged for doing some things twice that was not done twice. Yes I know that any business is a tight go a lot of time these days but the system needs to be improved. another example of cheating by some shops is a spark plug does not get replaced because some other part needs to be removed to get to it. A lot of unneeded expense in auto repair now days is that it seems that no thought is given to ease and simplicity of even what should be regular maintenace.

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