Billy if the book he has is the 1/4 thick IT manual then he will be lost soon on the tractor. Those IT manuals are fine for someone that is familiar with the tractor but not for someone that needs more "base" information.
If I remember correctly, he has just the two stage clutch style PTO. The 2020 is kind of a pain in that there is about 3-4 different PTO setups that you could have.
Without seeing the tractor and having the book handy it is hard to tell him exactly what is wrong. I know it is in the shift collar area. It could be the collar maybe broken in two pieces. They then can fall clear off. He should take the rear PTO quill out so you can see better. Also remove the sump screen and look across there.
If he keeps tearing it apart he is going to be stuck fixing it himself. No shop I know of will tackle it after he takes it apart. HE can easily mess more up than he knows by just not knowing what to do.
So quit now and have someone repair it or buy the better books and study what you have.
The JD 2020 just did not have a lot of PTO issues. I bet that it has been 15-20 years since I have had to work on one for the type of problem he is having.
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Today's Featured Article - Case Farm Equipment - by Jeremy Sweeten. My name is Jeremy Sweeten and I am currently a junior at Purdue University. I am takin a dual major in Agriculture Systems Management and Agronomy. I am from North Central Indiana, Miami County to be exact. My dad teaches for Marion Community School Systems an outdoor lab called Asherwood. We live there to manage the place. They just happen to have a Case 311 with a Triple Range transmission. I grew up mowing, pushing snow, and hauling maple sap with it. In 1986 my parents bought an old,
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