Posted by NCWayne on December 12, 2012 at 20:58:03 from (69.40.232.132):
I posted a week or so back about calling a local semi truck dealership to get get pricing and availibility on a list of parts for a customers truck. I called the dealership because there was a question as to whether the truck had the correct parts on it and I wanted to avoid doing an exact replacement of existing parts turning the job into several trips into town to ever get the right stuff. Well three trips to town and I finally got all the right stuff....and now, three weeks or so later, I've still not heard back from the dealerships parts guy even though I was just 'fourth in line' when I called.
So, with a deep regret having to go there to get parts, I made a trip to the dealership today to pick up the magnetic pickup that makes the speed-o-meter work. I had called and was told they had them there, but when I got there I'm told they don't have it, and will have to order it.....so here goes another trip next week when it comes in.......
Next I ask if they had any of the indicator lights that show the function of the various switches on the dash since there were alot of them burned out. The guy started by showing me a few that they keep in a drawer at the counter. Nope, what this truck has is nothing like any of them. So, put the serical number in the computer. Usually when they input a serial number it gives a full parts list for that vehicle...not this time. According to the screen the lights have item numbers in the pics, but beyond that they don't exist. I drew a pic of them for the parts guy and he said he had never seen, or heard of anything like them. He did offer to do some more looking if I could bring one of the old ones in. Funny I know he wants to help find one but I think he's also just curious as to what kind of lights they are.
Next I ask the service manager if they have any kind of wiring diagram for the truck to help me figure out how the speed-o-meter pickup is supposed to be wired up. The truck had been used on a farm for several years (not roaded at all) and in that time the pickup had been removed and there's nothing left but a bundle of wires zip tied on top of the transmission. I was told that they have no wiring diagrams for any of the "older" trucks and the newer stuff is all on the computer...which isn't that great either. I asked what they do when someone brings in an older truck and was told that they sic somebody on it with a multimeter to do any wire tracing, etc. Now I can understand not having a diagram for the new 2013 model trucks, or even not having a service book for the engine specific to that brand truck. Since the engines are all made by a reputible engine mfg, the mfg has the manuals available from them. But how do you get away NOT having something as simple and necessary to troubleshooting the worst thing possible on a vehicle, the electrical system???? I mean seriously, somebody like me that doesn't work on a specific brand of anything all the time I can undertand not having a manual/diagram, etc, but the dealership, get real. Granted the truck is a '90 model but still, not having at least a generic diagram for every truck made is ridicilous....especially for a dealership that was around long before the truck in question was made. It still amazes me the stupidity of the service departments at these dealerships because you know they had the necessary manuals, diagrams, etc when the truck was new, so why throw said material away when it's not costing them anything for it to set in a book shelf until needed.....I mean all it takes is one job to more than pay for the space it occupies for all of those years.......Well, I say that, but further thinking on the whole matter and I understand the reasoning. Why keep a manual/diagram that would make troubleshooting a problem take 2 hours when they can throw it out and make the troubleshooting process take 2 days and bring them in way more money that way....Not to mention make the customer consider buying a new truck that will cost them even more to repair when something goes wrong with the computer or all of the new EPA mandated BS used on them nowdays...........
Top the day off by getting stuck behind every slow poke running 30 MPH in 45 to 55 MPH zones, on roads that had no passing zones anywhere in sight, the fact it was raining, and in the low 40's with the wind blowing...then discovered the mount that I used to drill the holes to mount the oil tank for the the wet line kit on the truck was unique (ie none of the 4 brackets were the same)so I had to redrill holes in all of them too, and it was just a ROUGH DAY all around..........
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