Posted by NCWayne on November 19, 2012 at 19:03:55 from (69.40.232.132):
Called a local "big truck dealership" around 10 AM this morning to get pricing and availability on doing all the brakes on his truck. Understand this is a road tractor so between brake shoes, drums, hub seals, etc your talking better than $1000 for all of the parts. When I started on the teardown I discovered a bigger mess than I had anticipated, so I needed a couple more parts I hadn't included in the list the first time around.
So call two, to include the extra parts, was placed. Since this call was several hours after the first I asked about the other parts. I was told that he was extreemly busy, that I was 4th in line, and he would get back with me when he got done with the others, and had time to get my stuff figured out.
In the meantime I had to make a trip to town to get a new Budd wheel socket after my old Proto split in half while trying to remove the inner half of the nut on the third tandem. Once back I completed tearing down the rears, and then got the front sripped down too. I also came in and sat down long enough to go through a 312 CAT parts book and get a list of parts needed for anoher customers machine. By this time it was just after 5 and still no call back from the dealership's parts guy.
I don't know wether I'm just that fast, the parts guy is that slow, or wether the other 4 in front of me wanted every part to do a complete resto on their 1940 X-model so the parts guy had to make a trip to the factory and dig into their antique parts archives or what. Ultimately given that I never got a call back, I guess they are just so busy when a little man, like me calls in with planns to place a 'small' $1000 plus order, it just isn't that important.
Funny thing, I even told the guy when I called the second time that I needed to know something on the parts ASAP. I had actually wanted to pick eveything up today, so I could start back together, with everything on hand, in the morning... if they had it all in stock. If not I also needed to know since the nearest big truck supplier is in the complete opposite direction of the dealership. I had hoped to go ahead in that direction today and get those parts, since I already had to go that way to get my new Budd socket, and not have to make a second trip that direction tomorrow.
I had called the dealership mainly so I could make one trip for everything, and also so I didn't have to tear everything down and take parts to match up. Since I got no call back today, now I've now got everything torn down so that's not such a big deal. I guess, given that my money isn't wanted bad enough by the dealership, I'll just take my parts with me to one of the parts places tomorrow and match them up. Hopefully I can find one place with everything, but, if not, I'll do whatever I need to do to not have to call the dealership for anything........Man I love good customer service..........Just wish I could afford to not call my customers back when they wanted to spend what is going to amount to around $1500 with me........
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