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Tractor Talk Discussion Board

Re: Great customer service....NOT


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Posted by Robert major on November 19, 2012 at 19:36:42 from (216.81.27.48):

In Reply to: Great customer service....NOT posted by NCWayne on November 19, 2012 at 19:03:55:

Welcome to the real world where the dealers don't want us doing this stuff LOL.
They hope by messing us around and not having parts our customers get mad and our shop fails so our customers go to them for new.
I work self employed Ag here. Got A Belarus Tractor here needs 2 funny sized O rings have to be genuine as a non standard size. 2 Weeks wait for them, got a bale picker needs hyd motor bearings, special size outta stock 2 weeks. That guy also has a $20.000 grain auger sitting in my yard the motor dumped the fly wheel, I guess the new one didn't ship today so means outta stock guess freakin what 2 weeks.
Had an argument with Case IH dealership over parts and said I was the only jobber guy in buying parts If they didn't want my orders i'd go same as the rest. Well I guess they want my orders. Guy invites me round the counter to look at the screen to make sure it's all ordered right and I am happy. I wish the rest of these guys would wise up and be like AL.
I guess your not the only one with problems LOL Hope tomorrows a better day for you :)
Regards Robert


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