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Re: Why independent mechanics can stay in business...


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Posted by gbs on September 10, 2012 at 19:15:17 from (68.115.197.190):

In Reply to: Why independent mechanics can stay in business... posted by NCWayne on September 09, 2012 at 21:55:59:

local cat dealer we use to use sent a service truck to replace the resolvers on a 416 backhoe control valve,i ask if he would repack one of the swing cyl.while he was there ,they had to order the parts as usual told him ok as long as it was back going monday morning this was thursday morning,assured me he would have it repaired,he did went to pay the bill 4500 dollars to install 4 resolvers and repack 1-3 1/2 inch swing cylinder, resolver repair was high but a lot of labor was involved best i can recall the cyl. repair was in excess of 3500 dollars,asked what took place they told me that the parts were the wrong ones after they got it tore down,sent 2 service trucks back to finish the job the next day when the parts came in,we got charged for every move the made even with the wrong parts ,they kept reminding me of how much trouble it was to remove the all thread bolt that holds the cylinder pins in place on the boom base,it's hard to believe that 2 mechanic's let that whip them,when i'd heard enough i asked the shop manger if he would would pay that much to get a 3 1/2 by about 8 inch stroke cyl rebuilt that the parts would fit in his shirt pocket, he wouldn't give me an answer,i explained that there was nothing mystical about repairing a hyd. cylinder and that he was way over priced as 2 months earlier i got one that's a 5 inch by 6 foot 3 stage dual action taken of the truck and a new one built not rebuilt and reinstalled on the truck for 3500 dollars,he finally reduced the bill to just over 3000 still highway robbery, paid them and will go out of my way and pay extra to keep from having to deal with dealers


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