Posted by NCWayne on May 16, 2012 at 11:51:11 from (69.40.232.132):
Those that have seen my posts lately on the project I've been working on know that my customer bought me the cab off of a 9930 JD cotton picker to use as the operator's station. Since it already had a guage cluster, etc we decided to simply purchase the sending units required to make them work, since they don't care what engine they are used in, and make things really simple. How WRONG we were.
I've been working on equipment of all types most of my life so figuring out the majority of the wiring for the cluster was no problem. Thing is there are several additional wires that I believe are for the hydraulic temp, and air restriction warning lights, etc that aren't as straight forward to figure out just bench testing the thing. Usually this would be no problem as wiring diagrams for most equipment are readily available in a service manual, or worst case from a dealers access to service information. In this case there is absolutely NOTHING. I have called numerous dealerships, including one that should have helped, if for no other reason, due to the amount of money spent with them, and got nothing there but the answer that, basically, 'everything just plugs together so all we do is plug in the new pieces'. In other words that tells me that the dealership mechanics are nothing but glorified parts changers. I finally got one (that neither myself or my customer has ever dealt with), and the lady I spoke with there really seemed to care about helping me. Even then the info they were able to get only pertains to the operator presence safety system. I even went as far as to call Deere's technical line and got nothing but an answer that there was a little bit of info but it was simply "too technical". To me this means that all they probably had was the same info sent to me by the other dealer.
I don't currently own any Deere equipment and given my experience with this thing I don't think I will ever own a piece of Deere equipment unless it's something OLD. I say this because it appears that if you own a new piece of equipment and have a problem, it's gonna cost you out the butt, especially if you have an electrical issue with the thing, because all the "technician" will be able to do is change parts because he has limited to no product support for their products as it pertains to the technician being able to actually troubleshoot a problem with the thing. So, when a short blows a $1000 module somewhere, and the technician doesn't have a clue where to look for the short because he has absolutely no wiring diagrams to go by.
For an OEM as large as Deere to offer such pi$$ poor product support for their equipment is one of the most stupid things I have ever seen in all the years I've worked on equipment. I mean I have seen OEM's where you had to buy a $1000 assembly to get a $200 part, etc, etc, and that alone isn't the brightest thing to do, in my opinion, but at least they all offered wiring and hydraulic schematics for all of their machines so you could figure out that you needed to buy that $1000 part. In Deere's case I guess offering that info is just asking too much...........
Add onto that the fact that I spent several hours Monday trying to find somebody that has some 10 guage wire in a length over 8 to 10 feet with no luck....unless I bought a 100 foot roll that no one had in stock.......... Then I spent part of yesterday and this morning looking for some standard GM/Packard type 56 terminal ends for both 16/14 guage and 10 guage wire, in quantities of more than the one two on the shelves at numerous places that would have caused me to drive 100 miles plua to get and still not had enough to do the job...... with no luck. Even called several Deere agg dealers since the things were in the cab wiring harness and again, no luck.......... So, I finally just called Waytek this morning order enough for this job and some for stock so I don't go through this crap again next time I need some of them.........
Used to be mfgs supported their equipment, dealerships were there to help out when needed, parts were readily available, etc, etc, etc. It seems that anymore all of that was just a dream. The OEM's are forced to come up with so much new stuff they can't keep up, so they outsource many parts and complete systems on their machines. Because of that outsourcing they only know how the part interfaces with the other parts but then know absolutely nothing about the actual part or system itself. Then they make so many different machines and parts nowdays they can't keep 'everything' in stock or their warehouse would be the size of a small country....and on, and on, and on.
Being in the repair industry I could rant all day about how technology has ruined things for everybody but it would do absolutely no good. I say that because until people get it through their head that SIMPLE equals reliable, and stop demanding that the OEM's keep them happy with heated seats, Bose surround sound systems, 'self operating' everythings, etc, etc, etc, etc, the machines aren't going to do anything but get more and more technical. When they get so technical and expensive that the typical owner can't afford for one to break down, then maybe things will change...but even then the only thing that is gonna happen is the owner is going to raise his prices, the dealer is going to raise his prices, the consumer will be paying more, and it'll just turn into a cascade of price increases across the board......all because somebody wanted to make sure their a$$ was warm in the winter and not have to bother wearing heavy clothes to so it....
CAN YOU TELL I'M FRUSTRATED DEALING WITH THIS WHOLE MESS YET????????.....LOL Oh well, this rant might not do anybody else any good, but I feel better now.... better get back to work and get some more parts mounted.
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