First thing Bob asked, was why didn't a fuse blow somewhere? This whole thing smells to high heaven.
Frankly, I would never have gone to this particular dealer in the first place. Truth be told, I was once Service Manager at this same dealership under a different owner. I fired the guy who is now Service Manager. The dealership has changed owners twice since then. The reason I left was when the dealership changed hands, the new owner brought his own management people along with him. He offered me the body shop, but I'd known the guy before and didn't like him or the deal he offered me on the body shop, either one.
And I still think Bob is within his rights in demanding a new vehicle. When I was with GM, an overly ambitious salesman sold a little old lady a new car and sold her an undercoating package with it. Coupla days later, the lady came in and showed the Sales Manager a line in her owner's manual that said to the effect that undercoating the vehicle would void the factory rust warranty. The dealership wound up having to give the lady another new car and refund the price of the undercoating.
In that case, they simply resold the car to someone who didn't read the fine print in the onwer's manual. I predict the outcome of Bob's situation is they will give him another new vehicle, fix the original, and sell it as a demo.
I probably made the whole situation sound simpler than it actually is.
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Today's Featured Article - Choosin, Mounting and Using a Bush Hog Type Mower - by Francis Robinson. Looking around at my new neighbors, most of whom are city raised and have recently acquired their first mini-farms of five to fifteen acres and also from reading questions ask at various discussion sites on the web it is frighteningly apparent that a great many guys (and a few gals) are learning by trial and error and mostly error how to use a very dangerous piece of farm equipment. It is also very apparent that these folks are getting a lot of very poor and often very dangerous advice fro
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