First off, Ford did not damage the wiring, the dealer did. I don't see how Ford can be responsible for something the dealer did. Certainly there was no need to escalate the matter to the manufacturer until he tried to work things out with the dealer. It sounds like your friend has a short fuse.
I'm having a bit of a problem with "fried most of the vehicle's wiring". Huh? How much unfused wiring is in a modern auto? A few inches? This doesn't pass the smell test. I don't doubt that the dealer damaged some wiring, but "most" of it? Come on.
Your buddy needs to cool his jets and give the dealer a chance to make things right. Everyone screws up every once in a while. He's not going to get his vehicle fixed any faster by threatening the dealer. And he can forget about getting the vehicle replaced. Unless it's a total loss, the dealership is well within its rights to repair it.
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Today's Featured Article - Identifying Tractor Smells - by Curtis Von Fange. We are continuing our series on learning to talk the language of our tractor. Since we can’t actually talk to our tractors, though some of the older sect of farmers might disagree, we use our five physical senses to observe and construe what our iron age friends are trying to tell us. We have already talked about some of the colors the unit might leave as clues to its well-being. Now we are going to use our noses to diagnose particular smells. ELECTRICAL SMELLS
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