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SCREW the customer...

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Bob

09-03-2007 18:49:49

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How would you like to be the service manager and sell a SCREW JOB like that to folks because of a factory defect, for which there is such an elegant and CHEAP aftermarket repair?

I don't know how folks like that can live with themselves!

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soundguy

09-04-2007 07:57:49

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Re: SCREW the customer... in reply to Bob, 09-03-2007 18:49:49

Happens on the lincoln's too. had an aviator at work last year or so.. blew a plug out.less than 5700 miles on it ( factor plugs. etc.. ). . ford had to replace the head under warranty.. boy.. they LOVED that... We unloaded it after that.. while it still had 'new' value to it..

Soundguy

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Jon Hagen

09-03-2007 19:48:33

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Re: SCREW the customer... in reply to Bob, 09-03-2007 18:49:49

I agree Bob, Ford SHOULD own up to the problem and atleast sponsor an "at cost" repair of those heads instead of trying to sell you a new set of heads that you wouldnt need if the engineers had their heads where it should be. Those little steel thread repair kits that seem to have worked so well in thousands of aluminum small engine heads should be no different in the Aluminum Fords. As to Ford or the dealership pushing the service manager to sell new heads when a repair is fairly simple, must not care about repeat customers.

I remember stopping at the Moline dealer in Garrison possibly 25 years ago to get parts for my low production Big Mo 400. I needed a clutch disc, which the owner/ parts guy had on the shelf and I am sure would have liked to sell.
He looked up the price and said "thats outrageous,Moline wants $200 for that disc " He looked at my old clutch disc and said "the metal parts are good, take it to the clutch and brake shop in Minot, and I bet they will reline it for $20" He was right, they did reline it for $20. I have always rememberd how he was more interested in me NOT getting screwed by the company than in making a sale. Have done business with the man many times since that deal.
i suppose if I sat down and thought about it a bit, I could name a half dozen other business places where they have gone out of their way to try to save me the customer money.

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Skybow

09-04-2007 08:38:18

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Re: SCREW the customer... in reply to Jon Hagen, 09-03-2007 19:48:33

I bought the first plug and the electronic connector that goes over it at the Ford dealer. They charged me $127. The second time it blew I thought I'd try the local auto parts store. I didn't figure they would have the part but they actually had it on hand. It was the exact same box as I got a the Ford dealer. They only charged me $53 for the same amount of items. $74 mark up on items I shouldn't have needed to buy in the first place....I dearly love my truck but right now I HATE FMC

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