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Back to Albert . . .

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John Garner

02-03-2005 14:01:47

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Albert --

Over the last few years I have heard probably a couple of dozen significant complaints about hardware faults and/or poor dealer service from people who recently purchased small to medium-size IR compressors. These stories are "anecdotal" and I've only heard the story-tellers' versions of the events leading to their dissatisfaction, but there's enough "smoke" to make me cautious.

I'll suggest that you'd be smart to have your IR dealer provide you with names of his recent customers for the compressor you are considering, and that you talk to those references to see how satisfied they are with the product and service.

When you do that, be alert for hints of dissatisfaction . . . you can bet that the dealer "cherry picked" when he provided the references.

John

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Roger P.

02-04-2005 20:09:13

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Re: Back to Albert . . . in reply to John Garner, 02-03-2005 14:01:47

A company's reputation can be ruined by many things, but two of the most detrimental are 1) A dealer who deosn't know his product and 2) poor maintenance of ANY brand of machinery leading to high operating costs and general dissatisfaction with a purchase. I don't know about too many other types of machines, but compressors tend to get little or no maintenance. Then it breaks, a whole process or company grinds to a halt, you get a call to come over right away and fix everything that has been neglected for the past 10 years and listen to staff gripe about how it has always been a piece of **it. IR, being one of the biggest companies, likely attracts a lot of dealers who know little about what they are actually selling, hoping the name will sell the product, and good engineering will keep anything too expensive or complicated from breaking, at least till the warranty runs out. I could sell an IR with confidence, although it wouldn't be my first choice. Likely Albert would not have gone wrong with either, and his Hydrovanes should give him good service as long as routine maintenance is carried out, and the compressor room is built correctly. Don't forget the dryer + filters Albert, it's the only way to eliminate moisture and oil carryover. A piping bypass for the dryer, and each filter is highly recommended so these components can be serviced while the air system is operating. An electric autodrain at the bottom of the air tank will also help eliminate condensation and it is worth the extra bucks it costs over a float type drain. Also don't forget a proper sized safety relief valve on the air tank.

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