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Implement Alley Discussion Forum

Update: King Kutter Box Blade Parts/TSC

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CaptRon

02-27-2006 08:10:58




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Well I called King Kutter this morning to find out about my order and they said that they didn't show an order for me even though my credit card had been charged.

They are checking on it and are supposed to call me back.

On another subject, I bid out a proofmeter on Ebay from Kraft Implement Sales for my Ford 960 on Feb 18. According to the auction details it was supposed to ship the next business day which would have been 20th or 21st depending on the holiday. The auction also stated that the unit would ship via USPS and to add $1.30 for insurance, no returns would be accepted with out insurance both ways. Immedately after the auction close I paid via PayPal and included a note that if shipped other than USPS to contact me for my physical address.

I received an e-mail from them with all the details and that the best way to contact them is by telephone during business hours (8-5cst), they don't answer e-mails.

Fast forward to the 24th, I get an e-mail from Quantum View at 7pm stating that my package is scheduled for pick by UPS. I grabbed the phone but they are already closed and I have to wait til this morning (27th) to call them.

They agree that they didn't follow their own shipping and insurance instructions in the auction and that they would make the address change with UPS on the delivery day. Also they are refunding the $1.30 that I paid for insurance since UPS automatically covers up to $100 at no additional charge.

Not trusting them to follow through with the address change on Wed, I called UPS directly and explained the situation. Will call them back on Wed morning and make the changes so that I can get the proofmeter that day. They said that the change can be made while the truck is enroute. I can do this at least an hour before Kraft even opens.

Usually I like to have parts shipped when I place an order and a day or two delay isn't a big deal. The problem with tese two shipments is that I will be out of town when they arrive. Normally UPS will place it on the porch but that poses a problem since the porch will be out of town also. I live in a fifth wheel RV as a fulltimer and take a trip to Charleston, SC every month for Dr's appointments and other business. So if UPS tries to deliver here there's no house.

GREAT NEWS!!! King Kutter just called and my parts are due to arrive tomorrow.

Link to the proofmeter auction included, read the shipping details.

Sorry for the long rant,
CaptRon

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CaptRon

02-28-2006 15:29:16




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 Re: Update: King Kutter Box Blade Parts/TSC in reply to CaptRon, 02-27-2006 08:10:58  
UPS just delivered my parts from King Kutter, I saved $43 and they arrived right to my door, screw TSC.

Now if I can just get my proofmeter tomorrow I'd hitch up the camper and head south for a week.
I gave the UPS guy a heads up so he knows the deal and is going to be on the look out for a small box with my name on it. But I'm still calling UPS in the morning to change the address.

CaptRon

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