Posted by Super-H-Mike on December 03, 2012 at 09:08:30 from (220.127.116.11):
Recently had to visit the nearest green mega dealership for a part, huge newly remodeled facility.I was the only customer there, I wasnt greeted, told the grumpy parts guy what I needed with a smile and a joke, was cut off midstream. Took 10 minutes in silence to find the part, had to order, and was 4 times the price I had figured it might be. Had to pay in full in advance too. Not the first time I have left there with a bad taste. I recall the now closed IH dealer in my hometown. Small ancient parts department with friendly knowledgeable countermen, free coffee and donuts,smiles and jokes all around. There would be lines of farmers sometimes waiting, good time to talk to the other guys about equipment and crops, etc. They knew most of us by name,never a deposit on parts ordered, and most times they didnt even have to look in the book for the numbers, knew em by heart, even knew what models you were runnin in a lot of cases. I realise times have to change, but I sure feel like something has been lost along the way. Comments?
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