Posted by Fixerupper on March 24, 2011 at 13:20:21 from (207.199.205.40):
In Reply to: Dealer rant AGAIN posted by rrlund on March 24, 2011 at 12:05:23:
I've been in more dealerships of every color than I can remember in most of the western states and I haven't found any correlation with the color of the equipment and the quality of service. It's all about management of the particular dealership you walk into.
The biggest difference I've seen in different brands is the customers, not the dealers. The owners of one particular brand have their noses a little higher in the air, and it happens to be the brand I grew up with and have the majority of my machinery with, I'm ashamed to say.
If you want good fast parts delivery, Cat has everyone else beat. We call them up with the part numbers and they will ship most parts overnight to a drop box not far from the customer. When we get to the drop box we sort through other customer's parts until we find ours and we can do it anytime day or night. I will have to add we live in a low crime area so the box is unlocked. Other brands have the parts shipped to the dealer and they have business hours. Jim
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