Re: Couple of questions for you tractor owners

Posted by The tractor vet on January 07, 2011 at 00:10:36 from (76.212.225.124):

In Reply to: Couple of questions for you tractor owners posted by NCWayne on January 06, 2011 at 20:20:54:

I trust no one but myself anymore , but there are times that i must go to a dealership to have something done . Case in point here , a couple months ago the War Dept.'s 03 Durango had to have a ft.end aliment , well the one place that you could trust closed it's doors and the other two independent places are a rip off so that left the dealership that we bought it from . Well i know the service manager and have for a long time . know the general manager as he and i use to work together many years ago and i have bought many a cars from him. anyway before i took it over i went to looking everything over to see IF maybe it needed ball joints or tie rod ends before i take it over. I am a old master certified Chrysler and Ford Mechanic , yes i said mechanic NOT TECH as i can do my own rebuilding not just R&R it . Now grant ya i am a little foggy on the computer thing but i can still fix. But anyway i check the ft. end over completely using two dial indicators and BIG pry bars and find no play , ok all it needs is to be set as the way the adjustment are on a Durango they can slip as no shims are used just friction from two bolts on the upper control arm . Bad set up and design . Anyway i take it over and i do not see anybody i know working in the service dept all new socalled mechanic's and oh wait they now have TWO new service writers , Bill now sets in his office . They take the Durango in and put it back in the shop and i stand quietly looking thru the window , the TECH pulls it up on the rack and walks away and is nowhere to be seen for over a half hour Then comes back and get under it and is there for a couple min. and comes walking over to the service writer and i can not hear what he is sayen . The service writer comes over to me and say Ah before we can align it we NEED to put new ball joints and tie rod end in it as they are really bad , OH i say best show me so he takes me out and this IDIOT grabs the tie rod end and TWISTS it and proceeds to tell me that they are not suppose to do that and that the ware on the inside to the tire is due to both ball joints being out . I said OH REALLY and turned and walked into BILL's office and we had strong words and he came out and looked and checked himself and OH there is nothing wrong with anything other then the top control arm slipping . Now IF i had a ft.end rack i would have never taken it in as i would have done it myself . when i did twist wrenches in a dealership we NEVER fleesed a customer . That trend seamed to start about 1974 when i was a parts manager at one of my area's Chrysler Plymouth dealerships with the arrival of the new service manager and the service writers . My parts dept was the second largest between the depot in Pittsburg and Cleveland . The 74's had just come out and we were still tryen to get the stock of new parts all put in the bins and make room for them . THe service manager comes up to me and not one of the contour help and asked me if we had a power steering pump repair pkg.for a new Chrysler, So i look up the part number and check the new parts packing list and yes i had three on the order so i dug one out and it got billed out on a W/O , never gave it a second thought till i was going over a stock order a couple months later and it dawned on me that oh WHY do i have SIX yes SIX of theses pump pkg. on order when there should only be 4 in the bin as it is now a fast moving part let lone a vary fast moving part. I start going over all WRO's and here EVERY NEW Chrysler we have gotten in has ha the P/S pump resealed ??????? . We ran two shifts at the dealership and we were busy all the time but one evening i was working late and that is when i saw what was going on the service manager came back and got a repair pkg for a NEW Chrysler and it was charged out on the WRO and the work order was taken back to the car and placed on the windshield and the repair pkg did not stop at the car but went out the back door into the dumpster . That is when he and i had words and i flat told him that i was not going to jail for fraud with him . And who knows what else he did to the payen customers. And i like you had a repair business and i fixed tractors and combines I tryed to stick with the IH line and Massey combines as much as i could , But work is work and all ya can do is the best ya can and pray for no come backs . As for the special tools i bought as many as i could find and one day i went to a sale of and old I H dealer and i bought 90 % of the special service tools . All i really wanted was the OTC Flow Rater but ended up with everything except the otc sleeve puller and the engine stand and the armature late and some old injection tools . Took two one ton truck loads and two days to get it all out Even got the peg board and all the hooks that has the out line of the tool and the tool number . Then i went to a sale in Indiana and bought some more i should have bought the lap top computer with all the programing for the Magnums . And like you i end up closing the doors for lack of work as being self employeed if your costumer base has no MONEY then they do not spend what they do not have and there for you have no income and i can say that i did good work and had NO comebacks in almost twenty years at it .

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