Posted by JDseller on August 27, 2010 at 22:12:22 from (208.126.196.117):
In Reply to: Custome Service posted by fergienewbee on August 27, 2010 at 06:05:35:
You where lucky. I have been the service manager at two different dealers that handle two different lines. At both of them you always lost money on any warranty repairs. Why?? Parts are paid for at dealer cost, no freight paid. Labor is paid at flat rate no relation to how low it actually takes. No fluids covered. So if you split a tractor to replace a burnt out clutch you will not get paid for new oil. The customer is supposed to pay for it. No pickup or delivery paid, customers responsibility to get tractor to the dealer. NO pay for the use on "loaner" equipment.
Plus after all of that joy wait on your payment for months.
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Today's Featured Article - Fasteners: The Nuts and Bolts of Nuts and Bolts - by Curtis Von Fange. The nuts and bolts of nuts and bolts is an interesting and essential piece of knowledge that applies to our older tractors. An improperly torqued capscrew on an engine head or a shear bolt that is too hard on the driving shaft of a bushog can create havoc and make an expensive and uncalled for repair. Let�s examine the purpose and design of these fasteners in order to ensure their proper use. Fasteners are probably one of the aspects of mechanics that is given the least amount of thought.
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