Posted by Inno on August 27, 2010 at 09:12:19 from (70.54.184.7):
In Reply to: Custome Service posted by fergienewbee on August 27, 2010 at 06:05:35:
On the flip side, when you buy an item from a local dealer and you STILL get terrible service, what's making you go back and buy parts from them? I sure wouldn't.
I have tried on a few different occasions to shop locally for parts for my snow blower, lawn mower, chain saw etc. etc......and every time the answer is the same "we can order it for you"........well I can order it.........and it will be cheaper.........and likely here sooner because I'm not waiting a week to have a larger order to put in. Another place with an inexperienced parts person told me the model number I had given her for my 20hp Johnson outboard motor didn't exist therefore she couldn't find the parts I needed.......a carb and fuel pump rebuild kit....I even offered to show it to her as it was in the back of my truck......so I ordered it online, got it in 3 days and paid less. My snowblower they lost my parts list and never did get back to me with a price or availability. Two different dealers..........I tried, they failed me, I'm done!
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