I've dealt with the same problem with various suppliers and have come to a conclusion how I handle it. I've been a business man all my life and if the acts of one of my people is losing business for me I want to know it.
Therefore I call somebody in the supplier company, (high enough up to remedy the situation) and tell them what I'm upset about. I try to be very calm and business like. I honestly tell them that this is putting my business with them in jeapody.
Most will fix the problem and thank me for bringing it to their attention.
A few get defensive and make alibis. They usually lose my business.
A couple have told me how wrong i am and how great their people are and how i should be ashamed to tell them about an employee that makes mistakes, never returns calls and talks sports all day. But Its my money and I'll spend it where I get fast, accurate, well priced service.
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Today's Featured Article - Women and Tractors - Tractor Engine Repair - by Teri Burkholder. One of the great things about working on a tractor engine with your other half is that you know what he is thinking of at all times and can anticipate his every move and his next thought of what he will do. With Ben, anyway, I can tell! He'll be busy working and I�m handing him tools and he says, "give me that..." and I�ve already got it in his hand or "hand me that....."and I�ve got the portable light right where he needed it placed to see. "Run in the house and get me a...."as I open th
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