I've dealt with the same problem with various suppliers and have come to a conclusion how I handle it. I've been a business man all my life and if the acts of one of my people is losing business for me I want to know it.
Therefore I call somebody in the supplier company, (high enough up to remedy the situation) and tell them what I'm upset about. I try to be very calm and business like. I honestly tell them that this is putting my business with them in jeapody.
Most will fix the problem and thank me for bringing it to their attention.
A few get defensive and make alibis. They usually lose my business.
A couple have told me how wrong i am and how great their people are and how i should be ashamed to tell them about an employee that makes mistakes, never returns calls and talks sports all day. But Its my money and I'll spend it where I get fast, accurate, well priced service.
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Today's Featured Article - The David Brown Rose Badge - by Samuel Kennedy. In the 13th century civil war was raging in England. Two English noblemen were involved in a conflict which became known as the War of the Roses. The Duke of York had as his emblem a white rose and the Earl of Lancaster had a red rose. Today the white rose is the official emblem of the county of Yorkshire and the red rose has been adopted by the neighboring county of Lancashire.
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