Napaguy, I assume by your handle that you are a NAPA counterman. It seems that a GM, Mopar or Ford partsman can pick a lot of this info from the car's VIN number. Do the NAPA books help you in that way, or do they rely only on the customer knowing what they have ?
My feeling is that a lot of these problems could be avoided if the car owner would try to collect as much info (VIN #, make, model, year, casting # part # etc.) and have it ready when the partsman needs it. Also I have learned to stay calm and work with the parts guy as much as possible. Have as much info avalible as possible, and if while pawing through the parts book or computer, he asks you the same question four times, you give him a straight answer four times without an attitude or change of tone. Anything you can do to make his day easier will make yours easier too.
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