I think it's more of a computer programmer problem & the parts man expecting it to be correct than anything else. Knowing what you want or having the part number doesn't seem to matter.
A couple of years ago I got just as irritated as your customer at one of my local NAPA stores. All I wanted was a dimmer switch for my 81 F100. Engine size? Doesn't matter. Transmission? Doesn't matter. 2 wheel drive or 4 wheel drive? Doesn't matter. AC? Doesn't matter. Power steering? Doesn't matter. power brakes? Doesn't matter. Frustrated, I finally just told the parts guy that it was the same dimmer switch that Ford had used on every truck and car it had built for the last 40 years. There is only one! Old parts guy's just click through the junk screen's as they have learned the part they are after will be the same in the end. Newer stuff is harder, but a good old parts man is still priceless!
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Today's Featured Article - Product Review: JB Weld - by Staff. JB Weld is basically an epoxy glue that does an exceptionally good job of bonding to cast iron and steel along with several other materials. As I mentioned, it is so common that I have yet to buy a tractor that did not have JB Weld used somewhere. It is sometimes used so well you can't tell its there and other times used as a sloppy quick fix. Finding where and how it can be used correctly is key to whether you are using it as an "inelegant hack" or an integral solution to difficult and expens
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