I think it's more of a computer programmer problem & the parts man expecting it to be correct than anything else. Knowing what you want or having the part number doesn't seem to matter.
A couple of years ago I got just as irritated as your customer at one of my local NAPA stores. All I wanted was a dimmer switch for my 81 F100. Engine size? Doesn't matter. Transmission? Doesn't matter. 2 wheel drive or 4 wheel drive? Doesn't matter. AC? Doesn't matter. Power steering? Doesn't matter. power brakes? Doesn't matter. Frustrated, I finally just told the parts guy that it was the same dimmer switch that Ford had used on every truck and car it had built for the last 40 years. There is only one! Old parts guy's just click through the junk screen's as they have learned the part they are after will be the same in the end. Newer stuff is harder, but a good old parts man is still priceless!
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Today's Featured Article - History of the Nuffield Tractor - by Anthony West. The Nuffield tractor story started in early 1945. The British government still reeling from the effects of the war on the economy, approached the Nuffield organization to see if they would design and build an "ALL NEW" British built wheeled tractor, suitable for both British and world farming.
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