I have been in a continuous house and farm building project for the last 5 years and really need my local hardware store. It is usually when I'm broken down, or leaking, or the plumber is begging for parts etc etc. I keep an open account there because it is faster at checkout and gives me a record for my files.
I am fortunate to have a pretty good store 6 miles away, Lowes is 15, they irritate me.
But let me tell you my biggest complaints: clerks that don't know their stock and cant find the parts, music so loud you can't hear your self think, checkout girls that would rather play with their cell phones and flirt with the boys in the store and make smart aleck remarks.
Rememmber, I don't go there for social hour. Sell me what I need and let me get back to work. I know that your staff is stuck there for the shift, but I'm not. Last, sometimes I'm just looking for a solution, some odd shaped piece of metal or a bunch of fittings that I can Jerryrig together as a contraption to fix something or do something. If you ask and i say I'm just looking, please don't hover over me, I'm not sure what I'm looking for either, so you can't help.
Hope you are successful, we need you. But remember, if you can only do what Lowes does, you will lose. You must find a reason why the customers prefer you.
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