Posted by PJH on December 29, 2009 at 16:53:10 from (71.171.206.107):
In Reply to: Customer service??? posted by 135 Fan on December 29, 2009 at 00:20:28:
OK - not a major item like a tractor, but a minor item like a new zero turn mower. I always thought I would buy a new mower from the local dealer (5 miles from here).
The kid I worked with wanted me to show him how to sharpen his chainsaw. Needed one of those tiny saw files, so we pulled into the mower dealership - he also sold and serviced saws. He took a look at the kids saw and told me "I hate to sell a file to anyone who would butcher up a chain like this one". He thought the saw was mine. The chain WAS in bad shape, but the kid wanted to learn. . .
Anyhow - I bought a $2 file from him and bought a $7000 Grasshopper from a dealer 20 miles away.
I can't understand why dealers don't treat EVERYONE as potential customers. I notice that nearly all of the mowers in the neighborhood of this dealer are NOT sold by him.
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