I guess that's why this place is called...CryBaby Corners.
I refer to customers such as this as the "5 percenters".
You have to spend 95% of your time with 5% of the customers.
Go ahead and throw your crybaby tantrum because some books didn't get delivered right away. I'll remember you very well when you want some work done on the tractor that COULD have been warranty, but I won't fight with the factory for you. More money in my pocket to offset all the whining you have done about every tiny detail.
It's a two way street between the dealer and customer. The guys that don't pout about everything get a much better deal in the beginning because I know that once the sale is made, I won't have to hold their hands every step of the way. They help me, I help them.
So go ahead and get it from another dealer. Drive the extra fifty miles any time you need a part. Pay a fortune when you have to get a service call from a hundred miles away. I have plenty of loyal customers who work together with me to "git-r-done".
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Today's Featured Article - Third Brush Generators - by Chris Pratt. While I love straightening sheet metal, cleaning, and painting old tractors, I use every excuse to avoid working on the on the electrics. I find the whole process sheer mystery. I have picked up and attempted to read every auto and farm electrics book with no improvement in the situation. They all seem to start with a chapter entitled "Theory of Electricity". After a few paragraphs I usually close the book and go back to banging out dents. A good friend and I were recently discussing our tractor electrical systems when he stated "I figure it all comes back to applying Ohms Law". At this point
... [Read Article]
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