Posted by Dean on December 25, 2009 at 05:39:19 from (67.172.13.37):
In Reply to: New Purchase posted by Bill Koch on December 25, 2009 at 04:59:41:
Bill:
Customer service is largely a thing of the past.
You were well advised to tell the dealer to NOT deliver the tractor without the book(s) and the dealer was wrong to do so without your authorization but stopping payment of the check may have been a bit much. It will get their attention, though.
I just bought a new New Holland T4050, myself, and I do not have the tractor Operator's manual yet, though I do have the loader manual. Apparently, the dealers use the manuals to set up the machine and the service manager did not have a copy of this particular manual so he marked it up with his normal filing notations and kept it.
The salesman offered it to me when I asked about it but I told him to get me a new one without scribbles all over it.
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