You said your were using it hard. What does that mean? Use or abuse? I'll assume you were just using it and not abusing it.
Warranty or not, that just should not happen in 398 hrs assuming you followed the recommended maintenance on the machine.(It's hard to see why you had that kind of a failure regardless of whether the recommended maintenance was done!) The manufacturer ought to stand up for it. There was defect in the failed part or the governor failed and you oversped the part. That should not happen in 398 hrs.
Based on some of my exprience, dealers get a bad rap because they are the face of the manufacturer to the end user and have to tell the cutomer the bad news. Most of the time there is a problem with the manufacturer not paying the true cost of warranty repairs. The manuafacturers will only allow so many hours for a repair without regard to how long the repair actually takes. Manufacturers normally pay at a rate that is less then the standard shop rate. The dealer ends up tying to make it right so the customer will come back. It's not a perfect world and when there is a manufacturing defect the warranty is generally is the first form of remedy. If that's expired, then good will is what's left. Most manufacturers, especially the Asians, are colder than a mother-in-law's heart if the warrantee has expired, regardless of a faulty design on their part. No warrantee left and you are on your own even if you were 0.1 hr over the operating time warrantee or the day past the end of warrantee date.
Be persisitent,(but not obnoxious)as one of the other posters said and complain about a major failure on a piece of equipment that was designed to workm that failed at just 398 hours. Wear 'em down! And remember "Non illegitimus carborundus!"("don't let the b*****ds wear you down!")
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Today's Featured Article - The Day Mom Drove the 8N - by Brian Browning. My Dad was wanting to put in a garden but couldn't operate the 8N and handle the old horse drawn plow he had found and rigged up to use with the tractor. Well, he decided to go get Mom out of the house and have her drive the tractor while he walked behind the plow. You got to understand that while my Mom is a hard worker who will always help whenever she can... she had never operated farm machinery before that day. Dad got her out there, explained how the clutch was the same as in our o
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