I spent ten years as a Claims Adjuster for a company that administered vehicle service contracts. (There's a difference between a service contract and a warranty, but people use the term interchangably).
When you consider some of the stuff repair shops tried to pull on us, knowing we were professionals, it was mind-boggling to even think about what they were doing to an uninformed and unsuspecting public. If they'd have put as much effort into being honest as they did at being crooked, they'd have been money ahead. And the large franchise dealerships were the worst of the bunch.
I once caught a Chevy dealership in Mississippi installing a salvage yard engine in a pickup after I'd authorized $2700 plus labor to install a new GM Goodwrench unit.
Another time, I took a call from a female service writer at a Dodge dealership. They had a B200 full size van with a 318 engine. She said they had a problem with an injector. I said, "OK, you need an injector?"
She replied, "No, we need a new engine. It will cost $3874.56." I asked her why we needed a new engine.
She replied, "The tech said the injector was running rich, and when that happens it burns out the cylinder and all you can do is replace the entire engine."
I told her, "Here's what we need to do. You get the owner's permission to pull the cylinder head off of that bank. When you have the head off, call me and I'll send an inspector to check it out". Of course, we never heard from them again.
I caught another Dodge dealer in Colorado installing a 90 day salvage yard transmission in a Dodge Intrepid after I'd authorized $1700 plus labor to install a Chrysler reman with a 36 month, 36,000 mile warranty.
And the list goes on. That was everyday stuff. I said at the time the longer I'm in this business, the more convinced I am that everything negative and derogatory that's ever been said about the auto repair industry has been grossly understated. There are some real slimeballs out there.
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Today's Featured Article - History of the Nuffield Tractor - by Anthony West. The Nuffield tractor story started in early 1945. The British government still reeling from the effects of the war on the economy, approached the Nuffield organization to see if they would design and build an "ALL NEW" British built wheeled tractor, suitable for both British and world farming.
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