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Dealer service dept-horror story


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Posted by cornfarmer on April 07, 2008 at 20:08:49 from (64.12.117.74):

A couple of weeks ago, I was working across the road from the local Case/IH dealership when my 5088 developed a real bad rattling noise. I drove it over and dropped it off. Next day, service manager calls and tells me #3 rod bearing failed and suggests installing reman engine as the most cost-effective solution. I tell them if that is what it needs, go ahead and install a remanufactured engine. Problem is, when they started the tractor back up with the new engine in it, it still made the same noise!!! They then took out the center transmission oil drain plug, and pieces of a lock ring came out and dropped in the bucket with the oil. The noise was really coming from the transmission (probably the countershaft) and the noise was carrying forward. Service manager diagnosis was based on listening with a mechanics stethoscope, and noise appeared to him to be in the middle of the engine, but the 436 has a center bearing on the crankshaft, and that was where the vibration was picked up. Talk about getting a diagnosis wrong! As this is ongoing, they did not have the transmission taken apart today so I do not have an ending yet. Sounds like a dealer is going to eat an engine, or at least the labor to swap one twice.


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