When dial tones were in high demand here, (not enough dial tones available) I had a neighbor call to get my phone disconnected so she could get our dial tone. Due too a sharp phone company employee, she called me and asked me if that was what I wanted.
I now have a password on all my utility accounts. This saved me when qwest tried to pull the same thing as they did on you.
What was even harder to get corrected is when I left for the summer and had Qwest debit our checking account for the amount due each month. At the same time I had inquired about getting a Qwest cellphone. Qwest couldn't provide the access I wanted so we went else where but Qwest billed us any way for 6mths for a cellphone we didn't have. That took me a year to get my money back.
I had AT&T cell serivce. When we went to a "partner" area the partner billed there monthly minutes different than what AT&T billed so I was always over my monthly minute allotment, about $1200 in 6mths. That took me almost a year to get corrected and AT&T lost a 30yr customer but they didn't care.
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