Re: OT-- Poor customer service...agree or not?

Posted by Mike (WA) on July 12, 2007 at 08:37:19 from (69.10.197.227):

In Reply to: OT-- Poor customer service...agree or not? posted by NCWayne on July 11, 2007 at 18:58:17:

Couple of problems with their "policy"- It should have been clear to them when you called, that the woman wouldn't have the card when she arrived, so they should have told you of the problem then, and either refused the reservation, or made an exception. Second, the idea that they would refuse her the room, but still charge your card, is ridiculous. Again, either give her the room and charge your card, or refuse it, but as far as I can see, refusing the room and then charging your card constitutes theft. If its a "security issue", then refuse the transaction; they're just trying to walk both sides of the street (get your money if the card is legit, but just to be on the safe side, don't deliver the goods in case its not).

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