Re: OT-- Poor customer service...agree or not?

Posted by 135 Fan on July 11, 2007 at 20:26:42 from (68.149.36.26):

In Reply to: OT-- Poor customer service...agree or not? posted by NCWayne on July 11, 2007 at 18:58:17:

I'm sure you told them who your friend was and that she was coming. They also could have called you to confirm. I agree that there is CC fraud but sometimes a little common sense can go a long way to make a situation better. If it was someone trying CC fraud, I don't think they would go to all the trouble to phone the corporate office. What if someone forgot their card or needed some extra money or their card got lost? There are exceptions to the rules and yours was one of them. I'd be upset too. Dave

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