Re: Darned Dishonest auto service centers

Posted by Bryan In Iowa on March 18, 2007 at 08:41:00 from (207.200.116.14):

In Reply to: Darned Dishonest auto service centers posted by Dave from MN on March 17, 2007 at 13:13:12:

Seems high , but without seeing it firsthand hard to say . You will always be able to find parts cheaper somewhere else .Shops have overhead to meet and parts are marked up to make a profit . If they dont' they are not around long. I get the "i can get it cheaper" or " can i bring my own parts in " every once in awhile . tried to weed out most of those customers over the years . When I do get them , i give them a quick lesson on hows and why's , Warranty etc .
Labor rates are figured into what it takes to stay in business. It costs a shop owner x amount to keep doors open, utilities , taxes,,taxes,,oh and more taxes . I jumped into owning my own shop . I was a tech,thought "Hey , i can do great work , cheaper and save people money " didn;t take long for reality to sink in !!!
I like to think I still do great work , fair honest prices. BUT they are based on my costs of doing business, not being cheaper than the dealer , or Joeblow down the street .
Discount places down the street advertise "Brake specials " all the time . Yes you can hang pads n send em out pretty cheap . Brakes are no place to skimp . Most times average $80-120 fronts, 80-200 rears .Just depends on what NEEDS replaced. Oh , and i really love those 10-20 yr old cars that as soon as you touch anything bleeders break off, lines so rusted they leak if you look at them . What a pain , but to run new brake and fuel lines can cost $100-200 . where you you draw the line on a $400-500 car ?
#1 you notify the customer up front
#2 you keep them posted as work progress's , let them know if you run into any problems
#3 let them make the call. It's their money .
#4 document everything !! cover your butt if they decline repairs

ok,,nuff of my rant , Honest shops deal with these headaches eveyday . Just part of doing business

Bryan

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