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Re: Darned Dishonest auto service centers
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Posted by Aaron Ford on March 17, 2007 at 17:28:39 from (72.84.52.140):
In Reply to: Darned Dishonest auto service centers posted by Dave from MN on March 17, 2007 at 13:13:12:
This is sorta the opposite of what happened to you, but...
1991 DC Area Auto Repair shop. I normally changed tires, oil, wiper blades, bulbs and such. They had a real mechanic, but I was the lackey.
Anyhow, a one morning I heard a customer yelling at the service writer. I went in to get the next job clip board and the customer began yelling at me. Not sure why or what it was even about. The service writer handed me the clip board and asked me to take care of it. It was a clutch slave cylinder on a 280Z if I remember correctly. Took about 15 minutes, bled it out and pulled the car back around and turned in the clip board. A few hours later the customer came back in cussing. He took one more turn at me and a few other employees, paid his bill and left. Later the service writer told me we were having a meeting after work. I walked in to the stockroom and was met with a pile of pizzas and a keg of beer. Turns out the service writer had billed the guy for the parts (slave cylinder -$20) and shop supplies (1 bottle of brake fluid and one rag - $120). We partied late in the evening on the rude customers money. Not terribly proud of it, but it felt right at the time!!! Aaron
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