Re: To the dealers with service

Posted by rrlund on February 27, 2007 at 09:03:53 from (216.46.212.19):

In Reply to: To the dealers with service posted by NEIADan on February 27, 2007 at 03:34:04:

Not quite sure what this is about,but if you want to rag on JD for lack of parts and service,I could tell you stories all day. We were all JD at one time back in the 80s when we had a good local dealer. Deere forced them out because they weren't on their MASTER PLAN. We had to go to the next nearest dealer 40 miles away. I got REAL TIRED real soon of being treated like a red headed ba***rd step child. I waited five days once for parts for a hydra push manure spreader when we had dairy cows in a stanchion barn. They absolutely refused to drop ship parts from the warehouse,not oversized or anything,gearbox parts. I tried to order parts for a 700 grinder and was told by the parts manager "just keep doing what you've been doing" and he wasn't trying to be funny.That incident was the last straw after endless agrivation with Deere. Don't say find a different dealer,I've tried the one 40 miles in the other direction too. It's the whole attitude,We're Deere and we don't have to. Where else are you going to go? I'll tell you where we went,to Agco. They want our business,drop ship from the warehouse,bend over backwards to keep us going. We have one Deere tractor left and 2 pieces of equipment and they WILL be replaced with whatever we can get parts and servive on from our Agco dealer.

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