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Re: OT. How Stupid they are!!
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Posted by Scott KY on April 18, 2006 at 06:27:43 from (70.147.70.114):
In Reply to: OT. How Stupid they are!! posted by Keith-OR on April 17, 2006 at 21:13:44:
I don't think stupid is the correct term. Ignorance would be a better description. They only know what the computer tells them. Most of the counter persons don't have any mechanical knowledge. Many of them were born after your truck was built. Maybe if you would explain what you need instead of calling him stupid he would have tried to be more helpful. The customers attitude makes a big difference in the service he gets. The computer program is probably written wrong,that's not his fault. But that is the only information he has to work with. If he hangs in there experience could make him the best parts man ever.
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