Re: Maybe OT- Thanks and why ?

Posted by Mike (WA) on February 27, 2006 at 08:47:42 from (209.213.153.155):

In Reply to: Maybe OT- Thanks and why ? posted by Ohio Mike on February 26, 2006 at 15:35:57:

I don't know if this answers your question, but I would think "If we don't have it we'll find it" really means "If we don't have it, we'll TRY to find it if we have time, and if we do, we'll be in touch to sell it to you". I wouldn't realistically expect them to get back to me just to say they couldn't find the part- that's just a waste of their time. Whether they really try to find it is another question, and probably depends on their time demands. I always call 2 or 3 places, wait a few days to see if they get back to me, then call some more until I find it or give up. It may not be customer service the way you'd like to see it, but its reality, as nobody has time to crank out unconpensated emails or responses unless they have something positive to report.

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