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Yankees and buying parts....
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Posted by NC Wayne on December 08, 2005 at 20:56:20 from (152.163.101.7):
I've got a question for all of you guys that live "up North". How in the heck do ya'll survive when it comes to buying parts from a business that's also "up North"? What I'm getting at is it seems like 99% of the business I've ever called in the North send everybody to lunch or something all at the same time. I called a place today needing a hydraulic motor. My customer's machine had gone done just before noon when he called me. He need to know right away when I could get the part so he could get things arranged with the trucking company to have another machine moved onto the site, if needed, so they could work tomorrow. When you do drilling and blasting work, like my customer does, and the pipeline crew is nipping at your heals already every minute counts. Anyway I called and tried the guy I typically talk to and got a voice mail. Needing to know something right away I dialed the operator who transferred me to another voice mail. I went back to the operator several times trying to get a real person with no luck. I even went so far as to bypass the operator and try to get somebody in the personell department to answer amd got a voice mailbox. I was finally told that everybody was at lunch that I'd just have to leave a message and rely on them to call me back when they got done. I wound up having to give up on that outfit after 15 minutes of trying (since their lunch was supposed to last at least another 45 minutes) and calling the OEM which is North of me but still only as far as West VA. They were only too happy to answer on the first ring and next day the part to me for about twice the price. I saved the customer nearly $2000 by letting him know right away he didn't need to move the other machine but it still cost him nearly $500 extra by having to go to the OEM for the same identical part.
Maybe it's just me but I can't understand how any company can stay in business sending literally everybody to lunch at the same. If I told every customer that called me at lunch that I couldn't help them til I got done eating I'd be out of business in a very short time. Heck I've even called one place a while back and the entire sales staff was in a meeting so there was no one available to take my order. I wonder was the meeting about increasing sales??? If so they need some real world lessons.... Better yet are the places that have only one salesman. I had to wait a week once to order a part because the one and only salesman was out sick.
What I can't understand is that I alway seem to have these kinds of problems with "Northern" based companies. If I call somebody down here around Charlotte, there's always somebody available. You might have to hold their hand to get the order placed but their at least there and functional enough to help you. I guess it must just be a "Northern Thing" so being a "Southern Boy" I just don't understand...........
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