The mechanics and repair shops have earned the reputation that they have. There is entirely too much overcharging, unneeded repairs performed, oversold work, and just plain fraud going on.
Now, before you shop owners get all defensive, I will say that there are honest ones out there as well. Problem is that the shysters get the headlines. And, there are too many of the shysters out there. I personally have had enough of them try to cheat me.
Since I am no longer employed by a repair shop/inspection shop, my state inspection license has since expired. I have no intention of going back to doing state inspections anyways.
I went to get my car inspected some time ago, and they handed me an estimate for over $1200 worth of work that they said I needed. When I questioned it, I found that over 75% of the work that they said I needed was really not necessary to pass a state inspection. It turns out that the mechanics (if you can call them that) are paid on commission for the work they sell in addition to the work they perform. They had every incentive to oversell. This was at a national chain repair shop.
That is just one example of what goes on in the industry. I can tell of many others. The entire system of mechanic's wages is corrupt. Flat rate pay is the biggest culprit. Flat rate benefits nobody but the shop owner. The mechanic takes the risks, customer is charged based on a predetermined book estimate, and in the end, only the shop owner walks away happy.
One thing that might help the industry is to call out the thieves and drum them out of the business.
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