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Re: Kind of rant on local JD dealership!!!


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Posted by Case Nutty 1660 on December 09, 2018 at 06:01:14 from (162.252.129.7):

In Reply to: Re: Kind of rant on local JD dealership!!! posted by NY 986 on December 09, 2018 at 05:11:00:

I ran my own repair shop for 27 years,, I was the only one who did all the work, answered the phone ordered all parts and shortline equipment I sold, setup delivery sales and billing paying the bills ect I did it all, while I did not mind the call for what you are speaking of,, it did cut into my billable shop time ect a LOT. You seem to think its ok to call and talk with a shop manager/mechanic ect and get free advice any time you want it. Step into our shoes and do that 100 times a day while you are trying to do a overhaul or a transmission rebuild and see how you feel about spending 10 min to a hour on the phone explaining to someone who knows just enough about something to be dangerous. I may sound a bit calloused here but until you walk a day in those of us who did or do this day in day out you have no clue, to you its a pleasure for us to listen to your issue on a machine you bought from a auction, buddy neighbor ect and then expect us to tell you how to fix it on our dime and time. NOW if I sold it to you that can change things 100%. I used to waste 5-10 hours a week on calls like yours,, did it help the callers Sure DID did they ever stop by to by parts, a piece of equipment I had for sale or ever bring me something to repair? 9 times out of ten Nope they just took the Free advice something I have worked to learn and do as well as I do for the last 50 years and ran with it, was I Nice for doing this Sure I was,, did it ever make me any money doing it? 1 time out of ten yes it did. Now I ask you if you was at your punch the clock job and I called you about something,, would you punch out and talk to me on your free time? how about I call you on your only day off, say Sunday at 9 pm at night? Would you be happy I did? i always Loved the ones who showed up at the shop in the evening say 6,7 8 pm while I was working on something of my own and say to me,, I was driving by all week but I never had time to stop till now to ask about,,,,,, Happened a Lot and then they would get all kinds of pissy with me when I told them to come back during my business hours. Go figure right what a Jerk I was being. In being self-employed if my hands are not doing a job I am not getting paid, same goes for the big dealer too, if the SM is on the phone to you a customer who never bought a thing from them giving out free advice and repair info how do they stay in the black? I shut down my shop to the public 7 years ago now,, and yet I still have folks come by I have never seen in my life that say,, I hate to bother you but I see you have all these Case tractors and I just bought one at auction ect and I need some answers about such and such.. are you understanding some of our side of things now? For any shop to charge bogus hours or repairs in unacceptable and stealing no matter if its a huge chain of big name brands or the guy who works out of his small shop. Part of my point here is it COST me money and a life time to learn what I know, but some seem to think I should just hand out that info for free Ok end of my Rant lol
cnt


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