Posted by John in La on September 18, 2018 at 19:32:11 from (24.158.216.181):
I need a new deck for my X320 mower. I researched what I wanted online and found I could get a complete deck from whole goods cheaper than a bare deck threw parts. I found 3 dealer web sites that listed the deck I wanted. All said usually available or estimated in stock 5 days out.
Equipped with this information I called my local Deere dealer and asked for new sales. I wanted to buy from the local dealer to support them and mostly if there was any issues he was right there. No shipping a heavy bulky item back half way across the country. I told the guy what I wanted but did not give him the part number. He insisted I needed to talk to the parts department. I explained I wanted something from whole goods and not parts. After being transferred around and back to the original guy he finally agreed to call the whole goods manager at their main location. This was the morning of 8/20/18. That afternoon I went by the dealer and they could not give me any new info. Finally got with the branch manager; gave her the part number; and she got someone on the phone that said they could get it. So I paid for the part and told them to order it. Next day they called and said part was not in stock and production would have to build me one. Now the red flags started flying. They give me a deliver date of 9/17/18 That is 4 weeks. OK I already paid for it and wanting to deal local agreed to the terms.
Since the delivery date was yesterday I called them today. Was told the part still has not shipped. No estimated ship date could be given. Told them I wanted my part by this Saturday (would really take a ship date) or a refund on the part. She calls back and says they did not know about a refund because they have already ordered the part.
So am I out of line by insisting on a guaranteed ship date by the Saturday (almost 5 weeks from order date) or a refund? If they refuse to give me a refund would I then be out of line for calling the credit card company and disputing the charge on the grounds that I never received the parts ordered?
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