That time is based upon an average vehicle in an average shop with average tools doing the job and accounting for "extras" like broken or corroded fasteners. They call that "flat rate" time. Most normal circumstances will allow a mechanic to complete the job in a b it less time than called for. However, there are also times when the called out flat rate is LESS that the time it actually takes to get the job done.
Most mechanics work under the flat rate system. Keep in mind that there is time lost in between jobs. Time for paperwork. Time to bring a vehicle in or out of the shop. Time to road test when necessary. This all figures in.
The rate you were quoted was a FAIR PRICE. If it took the mechanic less time to do the job, that means he is skilled and experienced. Should he be penalized for that? The fact that he did extra work for you is generous of him, but he should also be PAID FOR THAT WORK!!
One of the many reasons that customers are not allowed in shops is the very reason that you just outlined. A customer standing there timing the job so that he does not pay for more time than it takes.
Know this: most mechanics in most shops are not paid by the hour. Most are paid only for the labor that they produce. They are not standing around getting paid by the hour in between jobs. Making a decent living that way HONESTLY is not an easy task.
I speak from first hand experience. I worked many years in a flat rate shop.
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