Really, there is no excuse for stripping out a drain plug. Not if your business is removing and re-installing drain plugs. First, the drain plugs in every GM car sold in the last thirty years have an unthreaded pilot that makes it very difficult to cross-thread. And if there's a problem with over-torquing the plug, then the lube joint should be using a torque wrench on every plug. Smart tire shop owners figured out a long time ago that customers don't like it when they break studs or leave nuts loose; good shops torque every lug nug these days.
I've changed the oil on a number of late-model GM vehicles with cast aluminum pans, although not a Cruze. You would have to put a LOT of torque on them to strip the threads. Anymore, the GM plugs don't use a washer to seal but rather have an O-ring built into the bolt head. When they're tight, it's a metal-to-metal contact between the pan and the bolt head flange; you can tell EXACTLY when they're tight. I don't use a torque wrench, but I always tighten them with a half-inch drive ratchet. Looking on-line it seems GM plugs are supposed to be tightened to 18 ft-lbs.
I don't think your friend would have any problem prevailing in small claims court against the JL franchise for the cost of her pan replacement.
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Today's Featured Article - Show Coverage: Argyle and Mt. Pleasant Labor Day Weekend Shows - by Cindy Ladage. The last fling before summer fades into fall and we get busy in the fields are the annual Labor Day tractor shows. Beginning on September 5th and running through the 7th, the Argyle Antique Gas and Engine Show is held at the Argyle State Park. Located in West Central Illinois, the pine forest was the setting for the opening of the 22nd show. This year we decided to try to sell a few tractor parts, literature and wrenches to offset my husband's buying sprees. Saturday
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