Posted by jimg.allentown on December 02, 2015 at 10:19:55 from (173.49.143.208):
In Reply to: Dealer Service Lowdow posted by Sprint 6 on December 02, 2015 at 05:32:09:
A little more "insight" on dealerships.........
Flat rate. This is a system by which each job is assigned a time allotment. This is the time that the factory has determined to be the AVERAGE time that the job should take on a NEW CAR. One with no rust, frozen fasteners, or other issues. This is generally the WARRANTY pay for a job. Older vehicles that start to have issues like corrosion, worn fasteners, and the like will require more time. This is reflected in aftermarket flat rate manuals. This system benefits no one but the business owner. Why? Because it removes his expense of paying you for time spent. It also allows a price to be quoted to a customer before work is started.
Flat Rate Hour: This is the rate at which the mechanic is paid - per flat rate hour of billable labor produced. So, if a mechanic tells you that he is making $30 or $40 an hour, temper that with the fact that he gets paid for book time - not actual time spent. The REAL truth happens at the end of the pay period when the checks are issued.
Dealer labor rates: A complete RIPOFF!!! There is NO justification for charging a customer over $100 per hour to service their car. Rates like this are just plain GREED in my opinion. Especially when the dealer pockets 70% or more of the labor costs collected - and the mechanics get treated like red-headed step children.
Another note: Making par on flat rate: At today's rates of pay, a decent, HONEST mechanic can expect to make 32 to 38 hours pay in any given week, Cutting corners and shoddy workmanship will raise that number significantly. It has become a real jungle in the auto repair business.
I am glad that I am out of the mainstream. I still do repairs for friends and family. I cannot stand to see folks getting robbed for relatively minor repairs.
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