When I see or hear of these obscenely overpriced repair estimates, it makes my blood boil.
Imagine yourself in the position of the poor widow. She most likely needed the mower, didn't have a lot of money, and the dealer hands her a repair estimate that is way more money than she can put into this machine. So, what does she do??? Well, after that sick feeling in the pit of the stomach settles down a bit, she bites the bullet and goes into debt to buy a replacement with her broken one as a trade in. Hmmmmmm so she gets nothing for her trade, a bit of a discount on a new or used machine, and figures that she did the best she could. Dealer takes advantage of a person that is not knowledgeable about their equipment, and you end up in the aftermath....
Let me tell you a couple of similar stories....
A woman comes to me with a car problem. Broke a timing belt, bent the valves, and the shop wants $2400 to fix it. Car is older, but in otherwise pristine condition. I told her what the repair SHOULD cost, and what I would fix it for. She was shocked at the difference in price.
Another guy comes to me with a question about why he cannot pass inspection. Check engine light is on. Code indicated a leak in the fuel system. Repair shop told him that it would cost $1000 to replace his fuel tank. I offered to do the diagnosis that the repair shop did not do. What I found was a crack in the filler neck that cost about $40 to replace.
Moral to the story is this:
I DESPISE short answers and "shoot from the hip" diagnosis. When there is a problem, the only PROPER way to deal with it is proper diagnosis. Sometimes that is difficult, unpleasant, and time consuming. That does not excuse not doing it.
Now, having said all of that, you have an opportunity to set things right.
Talking to the dealer would probably be a waste of time. They obviously have a basic honesty problem - or at least one or more of their employees has an honesty problem.
You could also talk to the lady that was defrauded and find out the rest of the story. Did she have to buy a new machine? Does she still need a machine? You could offer to split any profit you might make from it or you could offer her the machine back for what you have invested in it.
Let your conscience be your guide. At least now you know what kind of a dealer you are dealing with.
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