If you let them hand pick all the bales they want then just charge them the full amount of what all the bales would have cost. Example: 100 bales at $7= $700. They want to "Pick" every bale and only take 90 bales the price?? $700.
You can't win dealing with these type of people. They are used to buying things that are mass produced where every one is a exactly the same. Hay is not that way. The field can vary greatly from one end to the other.
I sold hay to the horse market for over 20 years. You have to stand up for yourself or they will run over you.
Your "friend" is now telling every other horse person he knows how you LET him do that to you.
How would I have handled them rejecting the hay after it was almost all unloaded??? I would have loaded every single bale back up and took it back home. I would have doubled the price if they every called again. I would have let the load ROT before I would have let him pick through the hay complaining about the alfalfa/grass mix.
A bale with wet spot or an bad spot is something else but the mixture is a joke.
You got walked on. Now it will happen more if yu let it. IF you want to let them pick then charge them for the option.
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