What would be the fairest way to handle this?

Posted by Sidekick on September 07, 2013 at 12:05:18 from (216.106.48.195):

Trust me I already have some definite opinions in my head on how this should turn out but I would like a little input from others who might have had a similar problem. Here's the story. I've got an old pickup that I'm restoring. I took it to the local bodyshop for new windshield seals and they have a guy that they use that does that stuff for them. He came and put it in but I didn't realize that I had the wrong one that didn't have the groove for the trim. He went and installed it anyway and when I went to pick it up the shop manager told me that since it was the wrong one he would come back and put the right one in if I really wanted the trim installed. So I said yes let's do that. One week later he comes back and is having a heck of a time getting it to work and ends up cracking my windshield in two places. He's bringing another windshield next week and a helper who he says has more experience with the trim installation and we'll settle it up then. The guy had a terrible attitude. He wouldn't even look me in the face when he talked to me and I could tell that he didn't want to do the job at all. I would have really appreciated a phone call on the first installation that I had the wrong seal rather than just installing it anyway and if he didn't want the job why did he offer to do it in the first place? And he lost several small trim pieces that I can't buy anywhere and will have to make myself which bothers me too. I have a feeling there's going to be some strong words said next week but I want to get some input on what is really fair in a situation like this. The windshield was a bit cloudy on the bottom and was likely beginning to delaminate so maybe it's cracking wasn't entirely avoidable but when he left the windshield rubber wasn't completely installed either. In my opinion it looked like he didn't completely know what he was dong along with a really sorry attitude. I don't expect something for nothing but I want to be fair about this. Any ideas?

Replies:

• Re: What would be the fairest way to handle this? Sidekick 21:11:22 09/07/13 (0)
• Re: What would be the fairest way to handle this? Sidekick 18:42:01 09/07/13 (0)
• Re: What would be the fairest way to handle this? Dave in Tx 17:21:22 09/07/13 (1)
  • Re: What would be the fairest way to handle this? Dave in Tx 17:27:15 09/07/13 (0)
• Re: What would be the fairest way to handle this? hillbillyjack 14:41:55 09/07/13 (2)
  • Re: What would be the fairest way to handle this? showcrop 16:22:43 09/07/13 (1)
    • Re: What would be the fairest way to handle this? hillbillyjack 16:36:42 09/07/13 (0)
• Re: What would be the fairest way to handle this? ss55 14:04:03 09/07/13 (0)
• Re: What would be the fairest way to handle this? LOU from Wi. 13:41:14 09/07/13 (0)
• Re: What would be the fairest way to handle this? Sidekick 13:34:51 09/07/13 (0)
• Re: What would be the fairest way to handle this? j hikemper 13:12:05 09/07/13 (0)
• Re: What would be the fairest way to handle this? JD Seller 13:06:06 09/07/13 (0)
• Re: What would be the fairest way to handle this? GordoSD 12:32:08 09/07/13 (0)
• Re: What would be the fairest way to handle this? Sean Feeney 12:14:09 09/07/13 (1)
  • Re: What would be the fairest way to handle this? 504-1 20:27:23 09/07/13 (0)

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